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FAQ

What is United Way of the Lower Mainland?
Where is the Lower Mainland?
What is United Way’s address and contact details?
Who does United Way of the Lower Mainland help?
Which communities does United Way of the Lower Mainland serve?
Why focus on seniors and children?
How does United Way work?
How can my non-profit apply for United Way funding?
How can my non-profit become a United Way member agency?
Why should I give to United Way?
Where does my money go?
What is the impact?
How many people are helped by United Way?
Does United Way measure results?
How does United Way know my dollars are used wisely?
What is United Way’s administration and fundraising cost?
I would like to donate, how?
Is personal information from donors protected?
Does United Way solicit door-to-door?
I have a question that is not on here, who can I speak to?

 

 

What is United Way of the Lower Mainland?
United Way of the Lower Mainland is a charitable organization dedicated to creating healthy, caring and inclusive communities in the Lower Mainland. We rely on donations from individuals, workplaces, charitable trusts, corporate gifts, sponsorship, money raised by individuals and gifts raised during our annual campaign to improve lives and create measurably better communities.

 

Where is the Lower Mainland?
The Lower Mainland is a geographical area in British Columbia that encompasses all of Metro Vancouver. United  Way of the Lower Mainland also serves the Sunshine Coast, and communities along the Sea to Sky corridor as far north and east as Pemberton.

 

 

What is United Way’s address and contact details?
We are located in Burnaby, 12 km east of downtown Vancouver. Our address is:
4543 Canada Way
Burnaby
BC V5G 4T4
Tel: 604.294.8929
Fax: 604.293.0010
Charitable Registration No. BN108160185 RR 0001

 

Who does United Way of the Lower Mainland help?
United Way was established 85 years ago to support those in need in the Lower Mainland. Today, we focus on helping children, seniors and their families by breaking the cycle of poverty, helping children make the right life choices, and supporting seniors in their community. See Our Work.

 

Which communities does United Way of the Lower Mainland serve?
United Way of the Lower Mainland serves 26 communities: Anmore, Belcarra, Bowen Island, Burnaby, Coquitlam, Delta, Gibsons, City of Langley, Township of Langley, Lions Bay, Maple Ridge, New Westminster, North Vancouver City, North Vancouver District, Pemberton, Pitt Meadows, Port Coquitlam, Port Moody, Richmond, Sechelt, Squamish, Surrey, Vancouver, West Vancouver, Whistler and White Rock.

UWLM’s influence is also felt outside of Metro Vancouver, the Sunshine Coast and the Sea to Sky corridor through initiatives it manages across B.C.: Better at Home, Success By 6; and the Public Policy Institute.

 

Why focus on seniors and children?
Through years of research, evaluation, community dialogue, collaboration and experience we’ve learned that United Way can create the greatest positive change, for everyone in our community, by focusing on children, families and seniors and in doing so prevent social issues before they occur. See Our Work.

 

How does United Way work?
United Way is more than a fundraiser; we are an organization committed to making a measurable difference in our community. Experience and research tells us that to do this effectively we must get to the heart of our communities greatest challenges. Our prevention-based approach does just that, by focusing on the root causes of our communities key social issues, including poverty, bullying and isolation. See Our Work.

 

How can my non-profit apply for United Way funding?
United Way of the Lower Mainland specifically targets investments to children age 0-6, children age 6-12, seniors and our foundational strategy of Building Strong Communities. Occasionally, opportunities may arise where an open grant call is made available for interested non-profit social service agencies to submit applications for funding. All notices will be posted on our website under “funding opportunities.

 

 

How can my non-profit become a United Way member agency?
United Way’s funding model no longer includes ongoing grants to member agencies. In order to most effectively accomplish our mandate to create a lasting and measurable impact in our community, the majority of our funding is now provided to partners in the community through three-year funding agreements, or specifically directed one-year grants to agencies whose mission and mandate are clearly aligned to our priority areas or the foundation strategy.

 

Why should I give to United Way?
When you give to United Way of the Lower Mainland you are making a profound difference in people’s lives in your local community, and improving the quality of life we all enjoy. You are helping at-risk children get the best start in life, and helping them to grow up healthy, happy and resilient. You are helping isolated seniors to age with dignity and stay connected to their communities. You are helping to build strong communities and a better tomorrow for everyone.

United Way is an organization committed to preventing social problems, such as poverty, and making a measurable difference in our community. We fund 139 social service agencies to deliver 253 prevention-based programs and services for vulnerable people throughout the region. But we are more than a funder. United Way is a leader in our field developing partnerships, tracking progress, and conducting research. We strengthen non profit organizations, enabling them to deliver life-changing programs; multiply our impact by working in partnership; maximize our donors’ dollars; raise our voice to influence public attitudes, systems and policy; and evaluate the performance of our investments and efforts to ensure long-term social change. Together with people like you, we can create a community everyone is proud to call home. Please give.

 

Where does my money go?
It is invested in building a healthy, caring and inclusive community. Your donation helps United Way break the cycle of child poverty, endured by one in five children in BC. It helps older children make the right life choices and end destructive behaviours, such as bullying. And it enables seniors to age with dignity and to live in their own homes, surrounded by friends, families and neighbours. In addition, dollars support the BC 211 helpline, community crisis lines, volunteer centres, research, advocacy, and innovative efforts – such as the United Way Public Policy Institute – that create strong and effective non-profits.

United Way of the Lower Mainland funds 146 local non profit social service agencies that deliver 318 prevention-based programs and services for vulnerable people throughout the Lower Mainland. For example: in 2015/16, United Way invested $10 million to support the development of children $12.7 to build strong communities. We also undertake research to get to the heart of the problem, and raise our voice to influence public attitudes, systems and policy.

 

What is the impact?
When you donate to United Way you ensure children in your community are growing up able to take advantage of opportunities and their families are empowered to help them succeed. Seniors are no longer isolated, they remain active and are able to share their wisdom and experience with the rest of their community. In simple terms, the work United Way of the Lower Mainland does – preventing social issues, researching, planning, funding programs and services and evaluating who and how we are helping – has lasting impact. With your help, we are making the Lower Mainland stronger. Read more about the lives we help to improve.

 

How many people are helped by United Way?

All that kids can be
United Way invested almost $10 million in to setting all our children on the path to lifelong success. When we invest in children, we invest in the future. In 2015/16 United Way supported 86 agencies focused on creating opportunities for kids. The United Way supported School’s Out initiative provided 31 after-school programs. In total, 130,000 children benefited from United Way-funded programs. They learned about anti-bullying, and improved their social skills and physical health.

From Poverty to Possibility
United Way invested $400,000 in helping people get the food they need, helping them learn how to find or grow healthy, affordable food and learn about good nutrition. We supported 22 food security initiatives. Almost 180,000 nutritious meals and snacks were served to people through our Food for All grants. An additional 1.4 million snacks and meals were served across United Way’s funded programs.

Strong Communities
United Way invested $12.7 million in supporting 100 agencies building strong communities across the province, communities where people feel connected and supported. 64,000 seniors were able to access resources and services. This means they were kept from feeling isolated and stayed connected to their communities. We manage the seniors program Better at Home, funded by the provincial government. The program operates in 67 communities and provides non-medical supports to seniors, like transportation, grocery shopping and friendly visits, so that seniors can stay in their own homes longer.

 

 

Does United Way measure results?
Yes. Regular research projects and outcome reports examine agency effectiveness in order to ensure programs are strong and have a positive impact on individuals and the community. Regular meetings between United Way and agency Executive Directors help to ensure strong communication links and exchange of information. United Way also provides training and support to agencies to ensure programs are effective, efficient and accessible.

 

 

How does United Way know my dollars are used wisely?
United Way monitors the programs it funds to ensure your dollars are being well managed and used effectively. United Way’s application process has high standards that each agency must meet prior to receiving funding. We work closely with agencies to understand how your donation is invested and the impact your gift makes in our community. United Way is then committed to communicating that information back to our donors. See our  Community Profiles.

 

What is United Way’s administration and fundraising cost?
Efficiency matters. United Way of the Lower Mainland’s fundraising and administrative expenditures as a percentage of total revenue, is about 14%. A substantial number of volunteers contribute a significant amount of their time and talents to United Way of the Lower Mainland each year. This volunteer support, along with generous corporate and individual sponsorship of materials and community events and prudent fiscal management, all contribute to us operating in an effective and efficient manner.

 

I would like to donate, how?
If you would like to donate online please donate now.
If you would like to donate by phone please call Bea Togher at 604.294.8929, ext. 2326
If you would like to run a United Way fundraising campaign at your place of work please contact Kris Gibson at 604.294.8929 ext 2451.

 

Is personal information from donors protected?
Yes. United Way of the Lower Mainland is committed to protecting the privacy of our donors, volunteers, employees and other stakeholders. We value the trust of those we deal with and of the public, and we recognize that maintaining this trust requires us to be transparent and accountable in maintaining the confidentiality of the personal information that you choose to share with us.

United Way of the Lower Mainland embraces the principles of the Personal Information Protection Act to ensure that all personal information is properly collected, used only for the purposes for which it is collected, and is disposed of in a safe and timely manner when no longer required. For more information view our complete privacy policy.

 

Does United Way solicit door-to-door?
No, United Way does not conduct any of its fundraising through door-to-door solicitations.

 

I have a question that is not on here, who can I speak to?
Please click here to see contact details for United Way staff who will be happy to help you.