ePledge Customer Service

This information is available in English and French.

Service à la clientèle et foire aux questions (Francais)

Customer Service & Frequently Asked Questions
For problems or questions regarding your e-Pledge Donation,
please contact Customer Service:

Monday to Friday, 8:30 am – 4:30 pm PST
UnitedWayeAccess@uwlm.ca

How do I make a donation?

  1. Close this window and click ‘Give’ in the left side bar.
  2. Select a payment option, and click ‘Next’.
  3. Enter the amount you wish to donate, as directed on each payment method page.  Select ‘Next’.
  4. Review and/or input your information.  Your address will not be required if you give by payroll, as your receipt will be issued through your T4.  For other payment types, we will need your address to issue a receipt.  Your email address will be required to send you a confirmation of your transaction.  Click ‘Next’.
  5. Confirm your donation amount and payment method.  If you wish to make any changes, click ‘Back’.
  6. Once you have finished reviewing your contact and donation information, click the ‘Confirm’ button.

What are my payment options?
Close this window and select ‘Give’.  Your payment options will appear on the page.  Click on any payment type to find more information.  If you have any questions, please contact your United Way – Centraide representative.

How do I change my password?
You can change your password at any time.  Click ‘Update profile’ on the right side bar.  At the bottom of the list your User ID and Password are found.  Click the clipboard icon beside the ‘Password’.  Follow the directions on the page to create your new password.

How will I receive my tax receipt?
If you donated through payroll deduction, the amount will appear on your T4 slip.  Immediate credit card donations will result in an electronic tax receipt being issued on finalization of the donation.  The electronic tax receipt will be emailed to you.  Please be sure to print your e-receipt for your records.

United Way of the Lower Mainland will issue tax receipts for all other receiptable donations at the close of the campaign.  These will be mailed by February of the following year.

How do I select Payroll Deduction?
If you are giving through a workplace campaign, payroll deduction will usually be offered as a payment option.  Click the ‘Give’ option and the list of available payment options will appear.  Select ‘Payroll’ and click ‘Next’.  Enter either a deduction amount per pay period or a total donation amount.  If you have entered a deduction amount per pay period, ePledge will automatically calculate the total amount based on the number of pay periods your workplace offers.  If you have entered a total donation amount, ePledge will automatically calculate the amount per pay based on the number of pay periods your workplace offers.  Payroll deductions normally begin in January.  If Payroll does not appear as one of your Payment Options on your screen, please contact your United Way – Centraide representative.

Can I choose more than one payment option when I donate?
You can make your total donation using more than one payment type.  You will need to complete a separate donation sequence for each distinct payment type.

Simply make a donation for one particular payment method (e.g. Payroll), then log back into ePledge and make a second donation by a different method (e.g. Immediate credit card).

Each time you return to ePledge, you will need to enter your User ID and Password.  If you have already made a donation, a summary of any transaction will be available to be viewed after you select the ‘Give’ option.  You have the option to make an additional gift if you wish, or to edit an existing gift if it has not been finalized by United Way.  Please contact your United Way – Centraide representative if you have any questions.

How do I designate my gift?
Although most donors recognize the value and effectiveness of giving to United Way – Centraide and investing their donation where the need is greatest, some donors may wish to designate all or a portion of their gift.  If so, please select ‘Direct your gift to a United Way issue area, another United Way or registered Canadian charity?’ and follow the directions presented.

How do I keep a record of my donation?
You have two options:

  1. The final page of your transaction includes donation details. Click the ‘Print’ button.
  2. Print your Thank You email.  You will receive a confirmation email after you submit your donation.  ePledge will include donation details in your Thank You email.

I don’t wish to donate this year. How do I make this choice?
Thank you for considering United Way.  If you do not wish to make a donation this year, please select ‘Give’ and then ‘Sorry, I do not wish to give this year.’ from the list of payment options.  An email confirmation will be sent to you.

Why don’t the buttons on the screen register my choice when I press enter?
ePledge software needs you to click the buttons that are provided on screen (for example ‘Next’ or ‘Back’) rather than the ‘Enter’ key or back or forward arrow buttons on your web browser.

How do I change my gift?
Re-enter ePledge using the link provided. Each time you return to ePledge, you will need to enter your User ID and Password.  A summary of any transaction already made will be available to be viewed after you select the ‘Give’ option.  You have the option to make an additional donation if you wish, or to edit an existing donation if it has not been finalized by United Way.  Please contact your United Way – Centraide representative if you have any questions.

How does the new Canadian Anti-Spam Legislation (CASL) affect United Way?
UWLM has conducted a review of CASL and determined that our current electronic messages are either fully exempt due to us being a registered charity or due to the fact they do not contain a commercial message.  We will continually review our activities to ensure we are complying with CASL.

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Tracy GreenE-Pledge Customer Service